1. Visit https://turboflix.com/support
2. Find your device, follow the setup instructions
3. Login to Netflix with your Netflix credentials
4. Enjoy the new content!

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The fact that you are getting Netflix working on a device with our Services is a great step. A couple questions and some things to try… Steps to try and resolve your issue:

1. Can you unplug your router/modem/hub for two minutes.
2. We made some late night fixes, can you turn your device off, once back on, log out of Netflix, and log back in?

Once the above are tried, please do this:

1. Login to https://turboflix.com on the device that is not working? Once logged in, visit https://turboflix.com/members and scroll to the bottom
   1. Is  “TurboFlix Status” turned on and GREEN? If not, is there a red message there? Try turning the switch to ON.
   2. Does “TurboFlix Activation” have a green checkmark beside it? If not click the “Activate Your Location” button.

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Android devices are all pretty different depending on the Make and Model. However the instructions below have worked for many users.

Android 2.3

1. Go to Settings
2. Go to Wireless and Networks
3. Then Wi-Fi settings
4. Menu > Advanced
5. Use static IP
6. Copy current IP address (few lines above) to IP address field
7. Set Gateway as router IP (usually the same as current IP except last number is .1, i.e. if your phone IP 192.168.2.130 then router’s likely 192.168.2.1)
8. Set Netmask 255.255.255.0 (sometimes it’s different, but you should already know what to do if it is)
9. Set DNS 1 and DNS 2 fields as per table below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28
10. Menu > “Save”
11. Restart your phone (power cycle).

Android 4+

1. Go to WiFi (click on word “WiFi”, not ON/OFF switch)
2. Press and hold preferred (or active) wireless network until dialog pops up
3. Select Modify Network
4. Check Show advanced options checkbox at the bottom
5. Switch IP settings“ to ”Static
6. Keep IP address, Gateway and Network prefix length the same (should be set from standard DHCP)
7. Set DNS 1 and DNS 2 fields as per DNS table as shown below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28
8. Click Save
9. Restart your phone (power cycle).

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• Chromecast – This is due to the fact that Google has hard coded network addresses inside the device.
• Kindle Free time – This is due to manufacturer hard coded network addresses in the device.
• Roku – This is due to manufacturer hard coded network addresses in the device.

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TurboFlix supports the Windows Phone. For the most part, you can use our Windows 8 instructions to fumble through setup. The Windows 8 instructions are found here: https://turboflix.com/support/setup/pc/windows-8/

You can also use the text below to further home-in on the settings.

1. Access the desktop
2. Open control panel
3. Open Network and Sharing Center
4. Open “Change Adapter Settings”
5. Open the properties of the connection you want to change.
6. Enter the DNS Details below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28

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Some Samsung TV’s require that you change the Country/Region as well. Do these instructions first, and then do the previous instructions you used to change the DNS.

1. Set the TV to the “TV” source, press the source button and use the navigation pad select TV and then click to select.
2. Open the Menu by pressing the Menu button.
3. Use the navigational pad to select the “system” portion of the main menu, and then click to enter the sub menu.
4. Setup will be selected by default, click to begin the setup. Note: If setup is greyed out you are not on the TV source, please return to step 1.
5. You will begin the on-screen setup that you completed when you first bought the tv. Your previously entered information will be retained.
6. Continue through the on-screen setup until you arrive at the Smart Hub Terms & Conditions, Privacy Policy page in the on-screen setup.
7. With the Smart Hub Terms & Conditions, Privacy Policy page up on the TV press the following buttons in the sequence indicated:
   1. MUTE
   2. RETURN (↺ = counter clockwise circlular arrow)
   3. VOLUME-UP
   4. CHANNEL-UP
   5. MUTE once again.
8. If you have the new version of the Samsung remote you will find the Mute button on the side of the remote control.
9. The country list will appear. Select USA from the list and then click continue.
10. Complete the on-screen setup.

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The fact that you are getting Netflix working with our Services is a great step. A couple questions and some things to try…

Steps to try and resolve your issue:

1. Unplug your router/modem/hub for two minutes.
2. Sometimes new accounts do not get properly added in the late hours of the evening, so if its late, try again in the morning.

• Sons of Ancarchy
• Kennedy’s
• The Office (US)

If after doing this you it doesn’t work, create a new support ticket with the answers to the following questions and we will get back to you:

1. What country do you live in?
2. What is your email address associated with TurboFlix?
3. What device and specifically version are you using?
4. What specific Device and Version are you using?

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If everything is setup and your internet and Netflix are working, restart your device and you will see the additional content in Netflix. There are no mentions of TurboFlix inside NetFlix.

A simple search for the shows below will confirm you are setup correctly. We’re always adding new content, so be sure to check new releases every couple weeks.

Can you find any of the following shows? If so, you’re setup and ready to go.

• Sons of Ancarchy
• New Girl

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Without knowing much about your network setup, device or account status with TurboFlix or Netflix, we’ll explain a few things, and then ask a few questions that you should answer in a new support ticket, and finally offer some immediate assistance. Please carefully read through the entire email.

1. What is the email address you signed-up with on TurboFlix? I will need this to inspect the traffic between your devices and our servers.
2. How did you know the codes were not working? Can you send us any error messages or symptoms so we can further help.
3. What device are you using? Make and Model and any version information would help.
4. What country are you trying to access Netflix from?
5. A picture is worth 1,000 words, feel free to attach any screen shots or photos taken with your phone to help us on this issue.

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You can visit https://turboflix.com/?letmein and create an account using the email you signed up with originally for the Beta.

Enjoy!!

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To get the most current pricing information, log into the site. Our standard price is $4.99 USD/month, however we oftentimes have great deals available to our free trial users!

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Currently there is no way to delete your account. It will be deactivated after the trial and possibly removed in the future. If you have a subscription, you can cancel it.

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Without knowing much about your network setup, device or account status with TurboFlix or Netflix, we’ll explain a few things, and then propose some questions, and then finally offer some immediate assistance. Please carefully read through the entire email.

Check your TurboFlix Account Status

1. You can check the status of your TurboFlix settings at any point by logging in and navigating to https://turboflix.com/members – scroll down to the bottom of the page and look at the specific areas:
   1. Is  “TurboFlix Status” turned on and GREEN? If not, is there a red message there? Try turning the switch to ON.
   2. Does “TurboFlix Activation” have a green checkmark beside it? If not click the “Activate Your Location” button.

1. Login to Netflix
2. Browse to https://www.netflix.com/YourAccount
3. If there are any billing issues you will see them from this page.

Suggestions

If you are trying to get a specific device working, we would first suggest that you get the service working on your computer first, which you can find here: https://turboflix.com/support/setup/

Once that is working and we can determine successful results, we can move on to the device you are using now.

Still Need Help?

Create a support ticket and include the answers to the following questions:

1. What is the email address you signed-up with on TurboFlix? I will need this to inspect the traffic between your devices and our servers.
2. How did you know the codes were not working? Can you send us any error messages or symptoms so we can further help.
3. What device are you using? Make and Model and any version information would help.
4. What country are you trying to access Netflix from?
5. What is the Service and Activation showing as on the bottom of the https://turboflix.com/members page?
6. A picture is worth 1,000 words, feel free to attach any screen shots or photos taken with your phone to help us on this issue.

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Yes, you can still access the content you once had, very easily.

We haven’t imported all of the content from other countries yet, so you may miss some shows you watch in your local region.

If you would like to get your original Netflix region back, you can always “Turn Off” TurboFlix. Heres how you can do it:

1. Login to https://turboflix.com
2. Browse to https://turboflix.com/members
3. Scroll to the bottom, and click the Service button to “OFF”.
4. You may have to restart your device, it can take up to 2 minutes to change, in some extreme cases 5 minutes.

If you have any further questions, please feel free to contact us.

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Android devices are all pretty different depending on the Make and Model. However the instructions below have worked for many users.

Android 2.3

1. Go to Settings
2. Go to Wireless and Networks
3. Then Wi-Fi settings
4. Menu > Advanced
5. Use static IP
6. Copy current IP address (few lines above) to IP address field
7. Set Gateway as router IP (usually the same as current IP except last number is .1, i.e. if your phone IP 192.168.2.130 then router’s likely 192.168.2.1)
8. Set Netmask 255.255.255.0 (sometimes it’s different, but you should already know what to do if it is)
9. Set DNS 1 and DNS 2 fields as per table below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28
10. Menu > “Save”
11. Restart your phone (power cycle).

Android 4+

1. Go to WiFi (click on word “WiFi”, not ON/OFF switch)
2. Press and hold preferred (or active) wireless network until dialog pops up
3. Select Modify Network
4. Check Show advanced options checkbox at the bottom
5. Switch IP settings“ to ”Static
6. Keep IP address, Gateway and Network prefix length the same (should be set from standard DHCP)
7. Set DNS 1 and DNS 2 fields as per DNS table as shown below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28
8. Click Save
9. Restart your phone (power cycle).

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TurboFlix supports the Windows Phone. For the most part, you can use our Windows 8 instructions to fumble through setup. The Windows 8 instructions are found here: https://turboflix.com/support/setup/pc/windows-8/

You can also use the text below to further home-in on the settings.

1. Access the desktop
2. Open control panel
3. Open Network and Sharing Center
4. Open “Change Adapter Settings”
5. Open the properties of the connection you want to change.
6. Enter the DNS Details below:
   • Primary DNS: 54.85.249.206
   • Secondary DNS: 54.86.114.28

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Some Samsung TV’s require that you change the Country/Region as well. Do these instructions first, and then do the previous instructions you used to change the DNS.

1. Set the TV to the “TV” source, press the source button and use the navigation pad select TV and then click to select.
2. Open the Menu by pressing the Menu button.
3. Use the navigational pad to select the “system” portion of the main menu, and then click to enter the sub menu.
4. Setup will be selected by default, click to begin the setup. Note: If setup is greyed out you are not on the TV source, please return to step 1.
5. You will begin the on-screen setup that you completed when you first bought the tv. Your previously entered information will be retained.
6. Continue through the on-screen setup until you arrive at the Smart Hub Terms & Conditions, Privacy Policy page in the on-screen setup.
7. With the Smart Hub Terms & Conditions, Privacy Policy page up on the TV press the following buttons in the sequence indicated:
   1. MUTE
   2. RETURN (↺ = counter clockwise circlular arrow)
   3. VOLUME-UP
   4. CHANNEL-UP
   5. MUTE once again.
8. If you have the new version of the Samsung remote you will find the Mute button on the side of the remote control.
9. The country list will appear. Select USA from the list and then click continue.
10. Complete the on-screen setup.

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